Updated at 2026

Definitions and Key Terms

To ensure clarity throughout this Return & Refund Policy, the following terms shall have the meanings set out below:

Company
Refers to Custom Acrylics Ltd, Unit 18 Stephenson Way, Formby Business Park, L37 8EG. References to “we”, “us”, or “our” shall also mean the Company.

Customer
Refers to any individual, business, or organisation that purchases products or uses the services provided by the Company.

Device
Any internet-enabled device, including but not limited to a mobile phone, tablet, laptop, or desktop computer, used to access the Company’s services or website.

Service
Refers to the products and services provided by Custom Acrylics Ltd as described on our website or in associated terms and conditions.

Website
Refers to the Company’s websites, accessible at www.signwork.biz and www.customacrylics.co.uk.

You
Refers to any individual or entity that accesses the Website, uses the Services, or purchases products from the Company.

Return & Refund Policy

Thank you for shopping with Custom Acrylics Ltd. We value your business and aim to ensure that your experience when purchasing our products is positive and satisfactory.

By placing an order or making a purchase with Custom Acrylics Ltd, you agree to this Return & Refund Policy, together with our Privacy Policy and any other applicable terms and conditions.

Bespoke and Custom-Made Products

Products that are bespoke, custom-made, personalised, or manufactured to a customer’s specific requirements are non-refundable and non-returnable, unless they are faulty or not as described.

Once production of a bespoke or custom-made item has commenced, the order cannot be cancelled. This includes, but is not limited to, items made to specific dimensions, designs, colours, finishes, or customer-supplied specifications.

This does not affect your statutory rights in relation to faulty or defective goods.

Returns (Non-Bespoke Items Only)

If there is an issue with a non-bespoke product you have purchased, or if you are dissatisfied for any reason, you may request a return within 30 days of receipt of the item.

To be eligible for a return, the following conditions must be met:

  • The item must be returned with the original proof of purchase or receipt.

  • The product must be returned in an undamaged condition.

  • If any damage is identified upon inspection, the refund request may be refused.

Refunds

At Custom Acrylics Ltd, all products are carefully inspected, quality-checked, and securely packaged prior to dispatch.

In certain circumstances, such as stock availability issues or quality control concerns, we may be required to cancel an order. Where this occurs, you will be notified promptly. If payment has already been made via an online payment method (excluding cash on delivery), a refund will be issued once the cancellation is confirmed.

Returned products will be inspected upon receipt. If the return complies with the conditions outlined in this policy, a refund will be processed. Refunds may take several working days to complete, and you will be notified once the refund has been issued.

Custom Acrylics Ltd is not responsible for damage caused during transit or transportation.

Shipping Costs

Return shipping costs are the responsibility of the customer. This applies even where the original order included free shipping. All return shipping charges must be paid by the customer.

Product Availability and Limitations

Due to demand or supply constraints, availability of certain products may be limited. Custom Acrylics Ltd reserves the right to restrict quantities available for purchase at any time, including after an order has been placed.

If we are unable to supply a product after accepting an order, the order will be cancelled and a full refund of the purchase price will be issued.

Your Consent

By accessing our website, registering an account, or purchasing our products, you confirm that you have read, understood, and agree to this Return & Refund Policy.

Changes to This Policy

We may update or amend this Return & Refund Policy from time to time to reflect changes to our services or business practices. Any updates will be published on our website. Continued use of our services following any changes constitutes acceptance of the updated policy.

If you do not agree with this policy or any future revisions, you should discontinue use of our services.

Contact Us

If you are not completely satisfied with any product or service provided by Custom Acrylics Ltd, please contact us so we can assist you.